SSM Health MyChart - Login Page (2024)

About MyChart

What is MyChart?

MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

• Schedule medical appointments.
• View your health information, including medications, allergies, test results, and more.
• Request medication refills.
• Access resources for trusted health information.
• Message your care team.

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What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all SSM Health MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to SSM Health MyChart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

You might receive email or text notifications that contain links to SSM Health MyChart. These notifications allow you to login to SSM Health MyChart securely using a link that expires after a short time. Keeping your SSM Health MyChart account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in SSM Health MyChart.

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Enrollment Questions

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic or hospital visit. This code will enable you to login and create your own user ID and password. If you were not provided an activation code, please call your SSM Health primary care clinic to obtain an activation code or ask to sign up during your next office visit or visit to an SSM Health hospital.

You may also be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record.

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Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

Contact our support via the HELP page and after we verify your information, a new activation code will be sent to your preferred method of communication such as an email address or a phone number. You may also call our support line at 1-888‑97CHART (1-888‑972‑4278).

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My activation code does not work. What should I do?

For your security, your activation code expires after 90 days and is no longer valid after the first time you use it. If you still have problems, contact our support via the HELP page. You may also call our support line at 1-888‑97CHART (1-888‑972‑4278).

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Your Medical Record

When can I see my test results in MyChart?

Test results are released to medical staff as the results are available. When results or notes appear to our clinicians, most results will also appear to you without a delay. This could include sensitive information such your baby’s gender, STD testing or cancer related biopsy results. If you feel uncomfortable seeing this information prior to discussing it with your provider, please avoid viewing it until that time.

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If I send a MyChart message to my doctor or nurse, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Where can I update my personal information?

On the Personal Information page in MyChart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

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Tests of a sensitive nature are not released to MyChart. Furthermore, if you are a proxy for another patient, you may not see all health information due to state law restrictions. Example information that may not be available for view by the proxy is as follows:

• Lab Test Results:
• Sexually transmitted diseases (including HIV) test results
• Drug test results
• Pap smear test results
• Pregnancy test results
• Past Visits or Admissions or Upcoming Visits to departments or units:
• Mental Health clinic departments / hospital units
• Drug & Alcohol treatment clinic departments / hospital units
• Sexual Abuse clinic departments / hospital units

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What should I do if some of my health information in MyChart is incorrect?

Your MyChart information comes directly from the electronic medical record at your doctor's office or from a hospital visit. Please contact your doctor either through a secure MyChart Message (which is available to you once logging into MyChart) or by phone to request a correction or call the hospital's HIM department directly. Your health information is reviewed and updated in your electronic medical record after each visit to your doctor or hospital.

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MyChart for My Family

Can I view a family member's health record in MyChart?

Yes, you can. MyChart proxy access allows a parent (or guardian) to log into his/her personal MyChart account, and then access information regarding a family member.

• To access a minor’s record, a request for a child proxy account must be completed.
• To obtain proxy access to an adult patient’s chart:
  • An adult patient can grant (and revoke) access to their personal chart within MyChart to any other adult they choose. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page on the MyChart website.
  • To request access directly to another adult patient’s record, a request for an adult proxy account must be completed and will require additional documentation.

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Can minors (individuals younger than 18 years of age) obtain access to MyChart?

Minor patients (individuals younger than 18 years of age) cannot be granted access to health information in MyChart. Federal and State laws vary as to when a minor can consent to certain treatments and tests as well as have access to their health care information, recognizing that minors tend to lack the experience and judgment to make fully informed decisions.

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Why can I no longer view my child's MyChart information now that s/he is 18 years old?

When a patient turns 18 years old, the patient is considered an adult. The patient may now activate his/her own MyChart account. Proxy access (access which allows a parent/guardian to access a child’s account) will automatically be turned off for this patient. To obtain proxy access to an adult patient’s chart:

• An adult patient can grant (and revoke) access to their personal chart within MyChart to any other adult they choose. This is available through the Friends and Family Access page on the MyChart website.
• To request access directly to another adult patient’s record, a request for an adult proxy account must be completed and will require additional documentation.

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Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record. Communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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No, due to the sensitive nature of medical information, each person must have their own MyChart account.

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Patient Tip Sheets

How do I send messages in MyChart?

Check out our tip sheet to learn how to send messages, bookmark conversations, and more.

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How do I verify my phone number and email address in MyChart?

Learn about the verification process.

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How do I set up two-factor or two-step authentication?

View instructions to enroll in two-step authentication.

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MyChart Video Visit Questions

What is a video visit?

A video visit connects patients with providers from the safety and convenience of their own home. During these appointments, providers connect with patients through video chat or, if necessary, a phone call to diagnose, treat, educate and prescribe appropriate medications. Please visit our video visit page for more information.

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What should I do to prepare for my video visit?

1. For first time users, sign up for Zoom.
2. Confirm the sound and video are working on your camera.
3. Turn off any pop-up blockers that may be enabled.

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Do you have instructions for completing a video visit?

Watch an instructional video with step by step instructions for completing a video visit using your computer or your phone/tablet.

We also have written step by step instructions for your computer or your phone/tablet.

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COVID-19 Vaccine

Who can get a COVID-19 booster vaccine?

At SSM Health, we are eager to provide the COVID-19 vaccine, including the booster, as quickly and safely as possible to all who are eligible. If you have questions about whether you meet the eligibility criteria to receive the COVID Booster, please visit https://www.cdc.gov/coronavirus/2019-ncov/vaccines/booster-shot.html.

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How do I document my COVID-19 and flu vaccines from other organizations?

You can document your vaccinations that you received from other organizations for COVID-19 & Flu.

Learn how to add your COVID-19 vaccine.

Learn how to add your flu vaccine.

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How do I provide proof of my COVID-19 vaccination?

If you have the need to share proof of being vaccinated, there are new options in MyChart! You can now download/export your vaccination records and generate a QR code that can be scanned at event locations.

Learn how to share your proof of vaccination.

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Technical Questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. If after attempting the reset workflow you are unable to regain access you may contact our MyChart Patient Support through our HELP page to request assistance, or you may call our support line at 1-888‑97CHART (1-888‑972‑4278).

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I didn't receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, you may contact MyChart Patient Support through our HELP page, or you may call our support line at 1-888‑97CHART (1-888‑972‑4278).

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I was logged out of MyChart. What happened?

We aim to protect your privacy and security of your information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period of time.

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What do I do if I get locked out of my account?

To have your account re-activated, you may contact MyChart Patient Support through our HELP page, or you may call our support line at 1-888‑97CHART (1-888‑972‑4278).

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I have multiple MyChart accounts. How do I link them together?

If you've been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

To view this information, you must link your account. Check out our video tutorial on how to do this.

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Who do I contact if I have further questions about MyChart?

You may submit a detailed question to our support staff on our HELP page regarding MyChart, or call 1-888‑97CHART (1-888‑972‑4278). Our support representatives will respond to your MyChart questions within 2 business days. If you have questions or concerns with your health care, such as a prescription renewal, please contact your doctor or the hospital directly.

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Billing Questions

What is Paperless Billing in MyChart?

Paperless Billing means a paper statement will not be sent by mail. This is available and enabled by default for SSM Health patients who receive billing statements and related email or text message notifications in SSM Health MyChart.

If patients prefer paper statements, they can follow these instructions to again receive paper statements. See our Paperless Billing FAQs document for additional information.

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What are my payment options via MyChart?

The Payment option through your MyChart site is by credit card or debit card. Credit cards accepted include American Express, MasterCard, Discover, and VISA. Payments will be processed immediately and are posted to your account once you receive the confirmation code.

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Is this website safe for credit card transactions?

Yes. The transaction portion of this website is protected with the latest encryption software from Instamed, an industry leader in secure transaction software.

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Can I pay my bill over the phone?

Yes. We accept debit or credit card payments (American Express, MasterCard, Discover, and VISA) over the phone. You can also pay online or via MyChart 24 hours a day. If you would like for a customer service representative to take your payment over the telephone, we are available to help. For the billing office phone number and hours, please refer to the information on your statement.

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Can I view my account balance via MyChart?

Yes. Click on the account summary hyperlink to view all details of your charges.

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Is there a fee for making my payment via MyChart?

No. There is no fee for making a payment through MyChart.

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Who do I call if I have questions about my bill?

Any questions you have can be answered by contacting our billing office listed at the top of your statement.

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What if I overpay and a refund is due?

Once your insurance company has made final payment and your true overpayment is assessed, our billing office will refund the appropriate amount.

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What if there is a mistake on my bill?

If you feel there is a mistake on your bill from SSM Health, please contact our billing department listed at the top of your statement.

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How long do I have to pay my outstanding medical bills?

There is a due date on your bill. If you are not able to pay the entire amount of your bill at one time, we offer several programs to fit your needs. Please contact our billing office listed at the top of your statement for more details.

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How will I know if my insurance company has paid my bill?

Once your insurance company has paid its portion of your bill, you will receive an Explanation of Benefits (EOB) update from your insurance. When SSM Health has accepted payment from your insurance company, a new statement will be sent to you reflecting the credit to your account and your updated balance.

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Why is my co-payment (co-pay) or deductible due at the time of service?

Per your contract with your health insurance company, you may be responsible for up-front payments. If you have questions concerning your financial responsibility, please call the customer service number on the back of your insurance card.

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If I pay my co-pay/deductible, will that be the end of my financial responsibility?

Co-payment/deductible amounts are determined by the agreement you have with your insurance plan. Depending on the terms of your insurance plan, you might also have a co-insurance obligation to meet. Additionally, there might be procedures that are not covered by your plan. You will need to contact your insurance company about the terms of your agreement.

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If I don't have insurance, can I still receive physician office services?

As a Catholic health care ministry dedicated to the communities we serve, SSM Health has provided exceptional health care services to our patients, regardless of their ability to pay, since 1872.

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What if my insurance doesn't cover the entire cost of my care?

Insurance does not always cover an entire medical bill. If you are having difficulty paying the full amount of your bill, please contact our billing office listed on your statement to discuss payment plans or eligibility.

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What should I do if I disagree with how much my insurance company has paid on my bill?

If you have questions regarding payment, call your insurance company for an explanation of payment. If the insurance company finds that an error was made, note the information and to whom you spoke at the insurance company. Request an anticipated payment date and ask if they need anything to complete processing. If the insurance company feels the bill was paid correctly and you still disagree, find out from the insurance company what you need to do to file an "appeal" with them. Filing an appeal will not guarantee that the insurance company will pay more on your bill, but the claim will be reviewed for reconsideration.

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MyChart Mobile App

What is it?

MyChart is an application (app) for Android™ phones and tablets, and Apple® devices such as an iPhone® and iPad™. This app provides fast, secure access to the most frequently used features of MyChart. With this app, a user can quickly and easily access his/her medical records, send private messages to physicians and providers within SSM Health, see upcoming and past appointments, get lab results, proxy access and much more.

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Why would I use it?

MyChart Mobile offers mobility, instant access and convenience. Users are not required to be in front of a traditional desktop or laptop computer to access the benefits of MyChart.

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How do I get it?

To use MyChart Mobile app, you must first have a MyChart account. If you do not already have a MyChart account, contact your SSM Health physician office and ask how to obtain an activation code.

The MyChart Mobile app is available for Android™ and Apple® devices. To get the app, you need an Android™ phone/tablet, iPhone®, or iPad™. From one of those devices, go to the App Store application.

For iPhone® and iPad™

Visit the iTunes app store to download the MyChart app. Select SSM Health as your provider. Download the MyChart app.

For Android™

Visit the Android Market to download the MyChart app. Select SSM Health as your provider. Download the MyChart app.

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